Disney Plus error codes and how to fix them

Having an error on your Disney Plus app and feeling like fixing them? We’ve got you covered with a compilation of all known Disney Plus error codes. Disney Plus is a subscription-based video-on-demand streaming platform owned and managed by The Walt Disney Company. The service incorporates a collection of movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and 20th Century Fox. The ad-free streaming service pricing starts at $6.99 per month or $69.99 per year with a seven-day free trial.

Since the Disney Plus launch in November 2019, the service has seen a lot of fans downloading the app to watch their favorite shows the go. The Disney Plus has been a home of chills for most kids and teens. With an average of 54.5 million users as of May 2020, sadly, not everyone enjoyed it. There were numerous reports of errors and problems from its users. If you’re experiencing an error with the service, welcome to the list of all Disney Plus error codes and how to fix them – at least all errors we know of.

Wait! Before you rush into looking at the errors and how to fix them, we just thought you need to know that Disney Plus has a dedicated support team waiting to assist you. So if you’ve gone through this list of Disney Plus error codes and how to fix them and you still not having it fixed, contact their Support Team. If our guide fails – which is unlikely, try the Support Team on Twitter @DisneyPlusHelp, Contacting them through their Support Page, and for those in the US, call the helpline on 888-905-7888. The service also offers a handy Disney Plus help page.

Disney Plus Error Codes, What they are and How to Fix Them

If you’re experiencing a Disney Plus error, there should be a Code attach to the error. Fixing these errors should be easy following the tips on the common error codes discussed on this page. You can easily navigate to the solution to the error code you’re experiencing by using the Find function on your browser. Simply hold down “Ctrl + F” and type your error code to go directly to it.

Error Code 4 – Transaction issue

If you’re getting a Disney Plus Error code 4, there is an issue with your billing. The service is subscription-based and it requires billing you occasionally.

How To Fix it: Since this is an error on your account and you’re sure your billing details are correct, you may need to sign out and back in again to see if it fixes the issue.

If it doesn’t fix it, you might want to re-check your billing details. You’re required to use a card valid in your country.

Error Code 5 – Account information issue

There’s an error with your login information, that is why this error code is popping up.

How To Fix it: Since this is an authentication issue, you might need to double-check your details and try logging again.

Error Code 7 – Email or password issue

There are issues with the password or email you’ve selected, or there’s some error in what you’re entering.

How To Fix It: Check your details before you wreck your viewing experience.

Error Code 8 – Invalid email or password

There is an error with the email or password you’re using. The credentials are incorrect.

How To Fix it: Just make sure you’ve got the correct details.

Error Code 9 – Login or payment issue

You’ve probably logged out without knowing it or your session has expired. Your payment details might also be incorrect

How To Fix it: Recheck to be sure you haven’t been logged out by accident. Also, check your details to be sure they’re correct.

Error Code 11 – Content availability

On Disney Plus, come contents are reserved to certain regions. It is likely the content you’re trying to view is not allowed in your region. If you’re on a VPN, check that the content is available to the region you’re viewing from.

How To Fix it: Verify that the film or show you’re trying to view is offered in your location. Try resetting your internet connection, and keep in mind that using a VPN with Disney Plus is likely to affect the system.

Error Code 13 – Device limit reached

Disney Plus allows you to connect up to four distinct devices with the service, and create user profiles for up to seven people.

How To Fix it: If you’re a user with lots of devices, you may need to sign out of the ones you use the least. Try not to share your login details with other people.

Error Code 22 – Restricted content

Since the service is majorly used by kids and Teenagers alike, some movies and shows have content restrictions.

How To Fix It: If you’re up to the age of viewing such content, check to be sure you haven’t set the system to Kids’ Mode, which even in Disney’s family-friendly app space, can restrict some programming.

Error Code 24 – Log in or connection issue

If you’re experiencing this error, you’re unable to log in or your connection is down.

How To Fix It: Check your internet connection for stability. Ensure another program hasn’t somehow compromised your network and reset your modem. Also, try signing out and in again, or check your billing details.

Error Code 25 – Internal error

Disney Plus is having some problems. This problem could either be a client or server-side based issue.

How To Fix it: Try signing out and in again. If it doesn’t resolve, contact Disney Plus support using the contact details above.

Error Code 30 – Device registration issue

The device you’re using isn’t supported by the Disney Plus service.

How To Fix It: Check to make sure your device is compatible with Disney Plus. If it is supported, you may want to contact their Customer Service Support using the details above. The full list is of supported devices are listed here.

Error Code 31 – Location issue

Although Disney Plus is being rolled out around the world, it’s still unavailable in several locations. If you’re being sneaky and trying to use a VPN to defeat its location check, that could be the issue.

How To Fix it: Try resetting your device’s location settings or turning off your VPN.

Error Code 32 – Log in or password issue

There is an error with your password.

How To Fix it: Sign out and sign back in. Double-check if you have to input the correct login details for your account.

Error Code 35/36 – Restricted content

This is an error similar to the error code 22. Verify the content is available in your location or its age restriction doesn’t affect you.

How To Fix it: Disable any VPN, check your location settings and make sure you’re not in Kids Mode.

Error Code 38 – Time settings

There’s an error with your system time.

How To Fix it: Make sure the time settings on your device are set to automatically update from your network or aligned to world clock time. If you’re on a VPN, switch to the time zone of the country you’re accessing from.

Error Code 41 – Playback issue

This error is mostly not client-side and occurs when many users are trying to download the same show or movie at once.

How To Fix it: You can try to resolve this one by rebooting your device or signing out and signing in again. And you might need to be patient for the server to get less busy as it would fix the issue.

Error Code 42 – Issues connecting with your service

This error can occur either because Disney Plus is having issues itself, or there’s a problem with your internet service. The app’s content has been in such high demand that it is unlikely to always cope, and you’ll have to wait for the tech team to fix it.

How To Fix it: Try resetting your internet service and exercise a little patience as this won’t happen forever. Verify that your internet connection is stable and restart the Disney Plus app.

Error code 73 – Location availability issue

Just like the error code 31, this error occurs when the content is not available where you are. Tricky rights issues in different countries on some films make some movies to be held back until Disney has the right to show them in such countries.

How To Fix It: Check your location settings and disable VPNs – the software can pick up on that sort of thing.

Error Code 86 – Blocked account, breach of terms of service

Oops! This one is serious. You’ve probably violated one of their terms and condition you accepted when signing up for the service.

How To Fix it: You have to ensure the account holder is over 18, that a VPN isn’t interfering with the service, make sure your location settings are correct, and if all that fails to work, get in touch with Disney Plus support using the details above.

Error Code 87 – Log in or password issue

Hey there, you’re using a wrong login detail.

How To Fix it: Try signing out and in. Check your login details and ensure they are correct.


Got a Disney Plus error code not above? Try these things first

So you’re experiencing an error that isn’t above, the following steps might help out.

  • Check your Internet connection. Disney Plus system requires a speed of up to 5Mbps to deliver its content to you. So, you might want to check your connection for speed and stability and try resetting your modem if you’re having connection issues.
  • Sign out of the Disney Plus app and sign in again. This step has proven to resolve most problems experienced on the Disney Plus app.
  • Delete the app from your device or TV and re-download it. Certain errors are caused by defective or outdated apps. It’ll be advisable to uninstall and reinstall the app.

How To uninstall and Reinstall Disney Plus

If you need to uninstall and reinstall the app on your device, the following guide would help.

On Android Smartphones

  1. Open “Play Store”.
  2. Search and select the Disney Plus app.
  3. Tap on the “Uninstall” button. Wait for the app to fully uninstall.
  4. After uninstalling, tap the “Install” button to install the app.
  5. When it finishes, open and check for any improvements.

On Android TV

  1. Launch the “Google Play Store” from your device’s main screen.
  2. Click the menu icon at the top-left corner of your screen.
  3. Select “My Apps and Games.”
  4. Select “Disney Plus” and select “Uninstall”.
  5. Confirm your selection by clicking “OK”.
  6. After uninstalling, reinstall the app.

For Roku TV

  1. From the home screen, highlight the Disney Plus app.
  2. Press the Star (*) button on your remote.
  3. Select Remove Channel and then select OK.
  4. You can reinstall the Disney Plus app from the Roku Channel Store.

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