How to Cancel NordVPN Subscription and ask for a refund

By | June 7, 2021
Cancel NordVPN Subscription

Are you tired of the services offered by NordVPN and you want to cancel it and also request a refund if possible? Then you have come to the right place. Canceling your NordVPN subscription is a no-brainer but being able to receive a refund is the bone of contention. Well, not to worry because in today’s guide you’ll be learning how to cancel NordVPN subscription and ask for a refund.

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NordVPN is a Virtual Private Network (VPN) that has desktop applications for Windows, macOS, and Linux platforms, mobile apps for Android, and iOS, and can also be assessed with an Android TV.

NordVPN has a one (1) year plan, a one (1) month plan and as at the time of this writing, they are offering a promo (Exclusive deal) for a two (2) year plan. The pricing for the plans is €3.64 per month, €8.84 per month, and €2.64 per month respectively.

Now, the problem lies after subscribing for any of the plans outlined above whether or not it’s is possible to cancel your subscription and obtain a refund. According to NordVPN, they said that they are offering a 30-day money-back guarantee policy on your initial payment and you won’t be able to get a refund for recurring subscription payments.

What this simply means is that you can always ask for a refund if your subscription isn’t above 30 days since the day of purchase. Hence if you signed up for NordVPN and along the line you are not happy with the services rendered you can cancel your subscription and also obtain a refund provided that have met their requirement and have not exceeded their 30-day limit. Without further ado, let’s dive into how to cancel NordVPN subscription and ask for a refund.

How to Cancel NordVPN Subscription

Like I said earlier canceling your NordVPN subscription is a no-brainer, hence I’ll be guiding you through how to cancel NordVPN subscription and ask for a refund. To do this, follow the set of instructions outlined below.

  1. Visit NordVPN.com and sign in to your account.

  2. Navigate to the Accounts page and click the three (3) vertical dots next to the Change Plan button under services.

  3. Select Cancel automatic payments.

  4. A screen should pop up asking you to confirm if you really want to continue with the cancellation process. Click on Confirm Cancellation. After doing this, note that clicking the button won’t cancel your account immediately rather it’ll stop all automatic payments. What this means is that you’ll be able to use the service until the next payment cycle.

After clicking on Confirm Cancellation, you’ll see a screen showing your automatic payments have been canceled. Congratulations! You have successfully you have learned how to cancel NordVPN subscription but at this point, you are only halfway through as canceling your subscription doesn’t necessarily mean you’d obtain a refund.

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To receive your refund there are two ways to go about it and that is through either the live chat or an email request form. I prefer the live chat since it’s a much quicker process to get your money back nevertheless, I’ll be guiding you through both methods you’d be able to use whichever method works best for you.

How to Ask for a NordVPN Refund Using the Live Chat Option

If you’d love to use the live chat option like me to obtain your refund, follow the steps outlined below:

  1. Click on the Chat icon (i.e., the speech bubble at the bottom right corner of the NordVPN website.
  2. A FAQ (Frequently Asked Questions) section should pop up relating to common queries, simply ignore it and proceed to click on the Chat button located at the bottom.
  3. Fill in your Name, Email Address, and a brief description of your request.
  4. After filling in the required details, click on “Start Chatting” to proceed.

After chatting with a customer representative and have confirmed your refund request, you’ll just have to wait for your credit company to process the task. According to NordVPN, it shouldn’t take longer than 10 working days (2 weeks) after which you’d receive your refund.

How to Ask for a NordVPN Refund Using the Email Option

In order to request a refund using the email option, follow the set of instructions outlined below:

  1. Visit the NordVPN website.
  2. Click on the Chat icon (i.e., the speech bubble at the bottom right corner of the NordVPN website.
  3. A FAQ (Frequently Asked Questions) section should pop up relating to common queries, simply ignore it and proceed to click on the Email button located at the bottom.
  4. You’d be required to fill in the Subject, Department, Email Address, and Description. When you are done, click on Send.

Once you do this, customer service will go ahead and process your refund.

Please note that you’d not be able to get a refund if you made your subscription/purchases through Apple’s App Store and in that case, you’d have to contact App Store support for a refund.

There you have it! This is my complete guide on how to cancel NordVPN Subscription and ask for a refund.

Category: How-Tos

About Elias

Elias is the Pioneer Editor @ Phonereporters.com. He is in for all forms of mobile-related reports. The one you can trust

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