Zoom is a fast-rising videotelephony platform developed by Zoom Video Communications. It was first released in September 2012 but has seen very strong growth, akin to an explosion, within the past year, as the lockdown occasioned by the Coronavirus Pandemic led governments, institutions, and businesses to encourage virtual engagements across all segments of society and across the globe. In the face of the ever-increasing use of the Zoom platform, users will continue to encounter one problem or the other, from error codes showing on their screens to problems of video or audio, and so on. We already dealt with one of the most common Zoom problems. This article highlights some more common Zoom problems, and error codes you might experience when using the platform, as well as some proven ways to fix them.
The Zoom platform offers an array of exciting features that have ensured that millions will continue to flock to it, as it provides seamless solutions to their individual and collective problems, be it an educational institution, religious organization, business entity and individuals who want to ensure less physical contact in communicating with members of their families in distant places, and so on.
However, we note that the increased patronage on the Zoom platform may have also served to highlight some common problems that users face, hence this article on those common problems and their potential quick fixes. We note that a single issue may be represented by multiple error codes or caused by several things, so some of these problems and their solutions are interconnected. In addition, there could be more than one potential solution to some of the problems, so you may have to try several of these suggestions until your problem or error code is resolved.
Let us now navigate together through the maze of some common problems using Zoom, including error codes, and potential quick solutions.
Some Common ZOOM Problems, Error Codes, and Their Solutions
Problem 1: Network Connectivity Issues
Network connectivity issues leading to an inability to use the Zoom platform is very common among users. You may be unable to gain access to a meeting due to some error codes popping up. A number of codes may pop up as a result of poor network connectivity. These error codes are: 5000, 5003, 5004, 104101-104106, 104110-104118. Basically, there are two possible solutions to the problem of network connectivity. They are highlighted below:
Add Zoom to Windows Firewall on your PC
It is possible that the Windows Firewall on your computer preventing the Zoom desktop app from gaining network access to connect with the Zoom server. This could be easily resolved by adding Zoom to the Firewall list, using the following steps:
- Open Windows Security by searching for it on the search window.
- Click on Firewall & Network Protection.
- Then click on Allow an app Through the Firewall.
- You can now click on the Change Settings to bring out the list of apps.
- Pick the Zoom app from the list, check both the Public and Private options.
- If for any reason, you are unable to see the Zoom app on the list, then use the Allow another app option to locate the Zoom installation folder where you can then select the Zoom app.
- Next, click OK and restart your PC.
The steps above should resolve the issue of connectivity in many cases. However, if the problem still persists, then you may try the next solution.
Disable Virus Protection on your PC
You may have to disable virus protection for your Windows inbuilt virus protection program, as well as any third-party antivirus program installed on your system. For the third-party antivirus program, locate the program and navigate through the options to disable protection.
To disable the in-built Windows antivirus protection, follow the steps below:
- Go to Windows Security.
- Select Virus and Threat Protection, and then pick Manage Settings from the list.
- Click on the button to disable Real-time Protection. When this is done, the button is no longer highlighted.
- Restart the Zoom application to see whether the issue has been resolved.
Problem 2: Entry Point Not Found Issues
Whenever you encounter this problem, you will get a prompt such as “Entry Point Not Found”, or “The procedure entry point could not be located”. The cause of this problem may be that the Microsoft Visual C++ application may not have been installed on your system or some of its files may have been corrupted. A quick fix to this problem is to download and reinstall the latest version of the Microsoft Visual Studio, which contains C++, from the Microsoft official site. Then follow the instructions and prompts that will lead you to complete the installation of the package on your PC. This should easily resolve the issue of Entry Point Not Found when you restart your Zoom app.
Problem 3: Error Message XmppDII is Missing shows up
This error message shows up usually when the installation was aborted for one reason or the other, or the installation package itself is corrupted, and as such, the connected component did not get installed into the Zoom directory. The solution is straightforward: Go to the Zoom Download Center and download the latest version of the app. Thereafter follow through with the installation until it is successfully completed without any disruptions. This will resolve the issue.
Problem 4: Error Code 3000
Error code 3000 will show up when you are installing the app on your PC, and a problem is encountered so that the installer is unable to overwrite an existing file because of a process that is running in the system. The solution is to uninstall the existing Zoom app and get the latest build of the app and reinstall it on your PC. You can easily navigate through your Control Panel to get to Programs and click uninstall on the Zoom program on the link. Thereafter, download the latest version of the software and reinstall it on your system.
Problem 5: Error Code 2008
This error code relates to an add-in feature of the Zoom software for licensed accounts. It signifies that the Webinar license may be invalid or not applicable to the user. To resolve the issue, head to the web portal of Zoom and sign in as an account owner or Admin. Go to the User Management page and then assign the required Webinar license to the user in the group and the problem is resolved.
Problem 6: No Disk in the Drive and Error Code 3000
This message may show up when joining or leaving a meeting, but does not necessarily mean you have to insert anything as it is directing you. This is because Zoom may be looking for an unexistent file path.
The error code 3000 may pop up during installation and relates to the fact that Zoom was unable to overwrite an existing file because of an active process still running in the background.
To resolve the issue, simply uninstall the Zoom app and get the latest version to install, as described earlier in this tutorial.
Problem 7: Error Codes 0, 10002, or 10006 shows up
These are errors that may show up when you are installing or updating your Zoom app. You must first verify that you have sufficient memory capacity for the installation. Open File Explorer and go to This PC. Examine how much space is available on the drive where you are installing Zoom. If it is already on the red, that means there is insufficient space left on your drive and you need to undertake disk cleanup or uninstall some less important programs to free up space. That should quickly resolve the issue.
However, if it is not a problem of lack of space, you need to try updating Zoom through the Download Center, instead of going through the app.
If any of the error codes still persists after all these steps, hit the Windows key + R to open Run and input the following:
If the Zoom was installed in another drive (say D), then you have to replace the C with D in the command above. Click OK to reveal a folder that will contain a file that is named installer.txt. Then attach the file to a ticket on the Zoom Support page for help in resolving the issue by experts from Zoom.
These ZOOM problems and error codes that we have specified in this tutorial are just a few of the possible problems that users might encounter while using the Zoom application. However, their solutions could also be applied to others not listed by following the procedures highlighted in this article.